Kabbage Reviews

1.4

/5.0

45 customer reviews

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39

9 %

reviewers recommend

Kabbage

Kabbage, known for its business loans and cash flow solutions, is rated 1.4 out of 5. The rating reflects how small businesses and entrepreneurs view their experience with Kabbage. Reviews of Kabbage are verified before publication.

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45 Reviews on Kabbage

by Janice W980

Sep 07, 2022

Very poor communication

Very poor communication.

I applied for a loan to cover my operating costs, and application process was simple. Fill out info, submit some documents. Done, waiting for review.

Then I get an email saying I need to finish my application... Click the link, brings me to the page saying my application is in review and I will be contacted by email. Weird.

Then I get a notice saying my document was not able to be used (my Driver's license), and needs to be re-uploaded... Ok, something must have been corrupted, or maybe they also want the back? Scan the back side, put it in the document with the front, and upload it.

Next day I get a notice that I'm declined for funding because they could not verify my identity... Very confused, I emailed the service email, and then I get a phone call from someone in the call center saying the application was closed out because the DL was cropped too closely and they couldn't see the 4 rounded corners. Since the application was completely closed, they can't reopen it and I have to reapply in 30 DAYS. So instead of actually telling me what the issue was, they sent vague message, then just locked it out completely.

by Ruby Davidson

Sep 06, 2022

Go elsewhere, this is worse than useless

This is a very poor excuse for a "service". First, when seeking funding, you go through the application process thinking perhaps you can qualify for an asset-backed loan. Forget that. Without telling you what's going on you get approved for a very small unsecured line of credit which, if you are actively seeking funding hurts your credit score. When I tried to use my small line of credit, it would not link to my bank account, despite having all bank balance information shown on my account. I called customer service who were zero help, stating they would look into the problem, but never did. After a while they sent me a message with rather negative undertones stating I no longer have access to my line of credit and they would eventually close my account -- Good! As far as I'm concerned, I can't wait to be done with them.

Save yourself the headache and seek funding elsewhere.

by Levi G.

Aug 17, 2022

I strongly advise against Kabbage…

I strongly advise against Kabbage Checking. Their customer service is clueless, it takes several transfers I'm call as well as days to get even the smallest question answered correctly. You can email them a yes/no question but will always get an email response telling you to call. I'm done with this bank and moving my money elsewhere. If you don't think you'll ever have a question or need for customers service, the bank is fine. Sounds like nobody knows what they're doing, conflicting answers, complete incompetence.

by Tammy Peck

Aug 15, 2022

This has gone from a bad customer…

This has gone from a bad customer experience to frightening. The bill pay feature for Kabbage Checking has not worked once, neither through the web application nor from the phone app. I've gone in circles with the customer service people and have decided this isn't going to be fixed. I'm now fearful that a company so poorly managed, and that the app has so many glitches, that this is not a safe place to house my accounts. Other than being an enormous hassle to switch banks (again), it's better than losing everything.

by Joe S.

Aug 05, 2022

No one at Kabbage knows anything about…

No one at Kabbage knows anything about how to help your business. I cannot attach my business account to my application and I have gone round and round with every ignorant phone rep imaginable. I get in the hamster wheel and do what they tell me to do, then that isn't what I need to do, so I do something else and that isn't right either. I review one fake lending company after another on here, because they are all predatory and set up to trap you into believing they are there to help but they are not. Kabbage is another in a line of lying companies that have no intention on helping, and this one is hiding behind AmEx which is unbelievable. My application for funding was created LAST YEAR and nothing at all has been done except this never ending, nonsensical buffoonery of wasted time on phone call after phone call and email after email.

by Vanessa864

Aug 03, 2022

Worst banking experience yet

When I tried to send a wire for my home closing, Kabbage flagged the transfer and locked my account for over 2 weeks with atrocious, uninformed, helpless customer service that prevented any way to lift the lock. Avoid this bank at all cost!

by Butler685

Jul 29, 2022

Kabbage has terrible customer service

I setup an account with Kabbage in March 2022 and had problems linking my other bank account to fund it. It's now almost August and they still don't have it linked and they keep closing my cases out. Terrible customer service.

by Nelson C.

Jul 27, 2022

Please I need help to study in USA

Please, I need kabbage company to help me fund my education under scholarship in USA, please any university in USA, I will pay back through my internship, my number, +2348103981950
My name, Justice Ndubuisi

by Willard Gomez

Jul 20, 2022

Horrible application process

I tried to apply with this company and upload my documents based on the way their system allows and they continued to request the same thing. I requested a call and they failed to assist as I did what their application and clarification of how to upload requested. If they had a better process then the rating would be better.

by Beck454

Jul 15, 2022

Such a horrible experience start to…

Such a horrible experience start to finish - Jump through hoops to get approved- then once approved, the account continually becomes "unlinked" and you have to reconnect the account continuously to your bank- it's beyond frustrating and maddening.

Kabbage Q&A

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Ask a Kabbage question and get answers!

Q:

Hi my name Is Atif Madyun, I am an Investor for Madyun Investment Group. My question is, If we found a good real estate deal can we get a loan from Kabbage and what is your requirements?

A:

Do not use them. You will be in the middle of a deal and they will pull the rug out from underneath you. Check other sources first.

by Karl956 - June 13, 2016

Answer This Question

Q:

Hello. If I borrowed 5000. How much would I end up paying after all the monthly fees and interest in over the 12 month period?

A:

: Do not use KABBAGE. You will have a large payment every month. When you pay that, you will probably need to reborrow and they will charge you a fee to reborrow plus a monthly fee for that part of the loan. It is not at all like a line of credit.

by Roger N. - June 13, 2016

A:

You'll have to pay back at least $6,000

by Wright623 - April 28, 2016

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Q:

Whats the pay back on $20,000 and how long of a term is it and what is process involved

A:

Do not use KABBAGE. You will have a large payment every month. When you pay that, you will probably need to reborrow and they will charge you a fee to reborrow plus a monthly fee for that part of the loan. It is not at all like a line of credit.

by Wesley127 - June 13, 2016

A:

Karen, It sounds like you paid 40% interest, and even if you paid it back in less than 6 months, you still have to pay them $4000. Is that correct, as that would make interest well over 40% Sounds like usury to me, no better than payday loan sharks.

by Everett Taylor - May 13, 2016

A:

I had a 20% payback on my loans, meaning that I paid back $4,000 on $20,000in six months.

by Henderson651 - April 28, 2016

Answer This Question

Q:

What are you charging for interest. I am sure it varies but on average what would be a common A. P. R.? Just want to make sure you aren't charging 20 to 30%

A:

Monstrous interest. Loan sharks would be intimidated. 40%-100% APR. If you get them to quote a rate it is not an APR.

by Francis L. - March 20, 2020

A:

It is more. You will have a high monthly payment. This typically means you will need to reborrow all or a portion of that back. They will charge you a fee for that loan and another fee monthly for the loan.

by Denise675 - June 13, 2016

A:

They are charging 20% for 6 months which is 40% apr I believe.

by Janet956 - April 28, 2016

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Q:

You guys give loans?

A:

Dont use kabbage. They are really bad. Talk with your bank, even any credit card company is better than them.

by Amber637 - March 31, 2020

A:

: Do not use KABBAGE. You will have a large payment every month. When you pay that, you will probably need to reborrow and they will charge you a fee to reborrow plus a monthly fee for that part of the loan. It is not at all like a line of credit.

by Darryl Obrien - June 13, 2016

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